Step 1: Go to Citizens Bank Homepage, you can see the login section on the top right corner of the page. Click the Login button.
A new login window will be opened. Enter the User ID and Password to access your account.
Step 2: If you face any kind of trouble when the login process, click the link “Trouble Logging In?”. A new page with multiple choices will be opened.
If you forget your login ID choose the option “I forget my Online User ID”.
A new User ID recovery window will be opened. You can recover your User ID either by SSN number, with or without Account information.
If you forget your password, choose the option “I forget my password”.
A new password recovery window will be opened. By entering your User Id you can recover your password.
If you forget both User ID and password you can recover it by the same procedure you have been seen in the process of User ID recovery.
Step 3: If you are the first time user of online banking, enroll your details just click on the “Enroll Now” button in the login area. You can enroll your details either using SSN number or Account number.