Step 1: Go to the Citadel Homepage, you can see the login section on the top of the page. Enter the username and password then click login to access your account.
Step 2: If you forget username or password then click the link “Login Help”. It has three options “Forget password?”, “Forget username?” and “Unlock user”.
If you click “forget username” then a username retrieval window will be opened. Enter the account number, SSN number and email to get your username.
If you click “Forget Password?” link then Password recovery window will be opened. Submit your username to reset your password.
Step 3: if you are a fresh user of online banking, click the link “Enroll Now”. A new enrollment window will be opened. Enter the required information such as account number, SSN number and other details you can create an online account.